Written notice of final action
The recipient must provide to the complainant a notice of final action within 90 days from the date when the complaint was filed. The notice must include the following information:
- The recipient's decision on each issue and an explanation of the reason behind the decision (if investigation or fact-finding process used) or a description of the way the parties resolved the issues (if ADR process is used); and
- A notice stating that if the complainant is dissatisfied with the recipient's resolution of the complaint, he or she has the right to file a complaint with CRC within 30 days from the date of issuance of the notice of final action.
