Section 188 of the Workforce Investment Act

Alternative dispute resolution process

Image shows three people at a conference room table.

The recipient must develop a procedure for resolving the complaint through alternative dispute resolution (ADR). The methods of ADR must include:

  • A choice for the complainant to use ADR or the customary process
  • A provision for any party to file a complaint with the CRC Director in the event an ADR agreement is breached